CALL 216-431-4140

CALL 216-431-4140

Who We Are

Joellen Woodring, MS LPCC-S

Joellen is the Training and EAP Account Manager for Recovery Resources and AssistNow. She has worked in the social services field for over 20 years. She earned her Bachelor of Science in Psychology from Baldwin-Wallace University and her Master of Science in Community Counseling from the University of Akron. She is currently licensed as a supervising professional clinical counselor and has worked in residential, outpatient, and private practice settings during the course of her career. She has specialized in working with traumatized individuals and conducting educational trainings throughout the Northeast Ohio area.

Carol Metlicka

Administrative Coordinator

Carol is the Administrative Coordinator for Assist NOW and has been with the company for seven years. She works with our partners by scheduling trainings, employee appointments and other communications and support. Getting to interact and work with partners from our companies, and their employees is what she likes most about working for Assist NOW.Outside of work, Carol enjoys teaching piano and spending time with her four-legged child Charlie.

Karen Allenick,LSW

Karen is a licensed social worker and has been employed at Recovery Resources for three years where she does individual counseling addressing trauma, mental health, and addictions. Karen also facilitated two groups focusing on assisting clients in sustaining their recovery from alcohol and other drugs. She received her undergraduate degree in Social Work from Ohio State University and received her Master’s degree in Crisis and Trauma from Tel Aviv University in Israel. She is passionate about creating a safe space and empowering personal growth. In her free time, she loves kayaking, sailing, hiking, and backpacking.

Ayme McCain, MSSA, LSW, OCPC

Ayme is the Director of Prevention, Wellness and Community Engagement for Recovery Resources and has over 20 years of experience working in the social services field focusing on behavioral health treatment, prevention and wellness. Ayme oversees the Assist NOW program and also serves as a therapist and trainer. She has a passion for helping others realize a better quality of life. She received her undergraduate degree in Psychology from John Carroll University and her Masters of Social Service Administration from Case Western Reserve University’s Mandel School of Applied Social Science. Ayme brings a wealth of knowledge to her role with Assist NOW and is a certified Mental Health First Aid and QPR Suicide Prevention instructor. . 

Holland Neifer, LPCC-S

Holland is an EAP Counselor for Assist NOW and has been working as an Agency Clinician at Recovery Resources since 2016.  She received her undergraduate degree in Psychology from John Carroll University and her Master’s degree in Clinical Mental Health Counseling from Kent State University.  Holland primarily works with clients involved in the criminal justice system providing individual counseling and assessment services.  She also enjoys working as an advocate for wellness for the employees, families, and employers who utilize our EAP services.   In addition to providing EAP counseling, Holland operates our 24/7 Assist NOW crisis phone for critical incidents that employees may experience.  During her free time, she enjoys antique-hunting, watching live music, traveling, and being in nature. 

Nabil Pervaiz, MS, OCPSA

Nabil is the Gambling Services Coordinator at Recovery Resources in Cleveland, Ohio. He holds both a Bachelors and Masters of Science in Health Promotion and Education from the University of Cincinnati. With his Ohio Certified Prevention Specialist Assistant certification he has 3 years AOD Prevention experience and now coordinates the gambling prevention and treatment programs.

Zachary Pichler, M.Ed., LPCC

Zachary is an EAP counselor for Assist NOW; he brings an eclectic work experience and has worked in multiple roles throughout his career. He earned his B.A. in Psychology at Cleveland State University and earned his master’s degree in Clinical Mental Health Counseling at CSU in 2018.  He is an avid advocate for the LGBTQIA+ community and continues to advocate within the mental health field. As a native Clevelander, he loves to explore the city. In his free time, you may find him playing video games or researching new topics of interest.