CALL 216-431-4140

CALL 216-431-4140

Who We Are

Kevin Beaver

Kevin serves as the Account Manager & Trainer for Assist NOW, and coordinates the training and education efforts of Recovery Resources‘ Training Institute. He has more than 9 years of experience working in the social services field focusing on employment support and vocational rehabilitation. Kevin received his Bachelor’s degree in Sociology from Wittenberg University and his Master of Arts in Human Resources & Labor Relations from Indiana University of Pennsylvania. He has over 10 years of experience providing human resources support in a corporate setting. In his current role he provides mental health, addiction and workplace trainings and coordinates employee assistance services for over 40 companies and 6,000 employees. Kevin is a certified Mental Health First Aid instructor and QPR Suicide Prevention certified trainer.

Carol Metlicka

Carol is the Administrative Coordinator for Assist NOW and has been with the company for seven years. She works with our partners by scheduling trainings, employee appointments and other communications and support. Getting to interact and work with partners from our companies, and their employees is what she likes most about working for Assist NOW.Outside of work, Carol enjoys teaching piano and spending time with her four-legged child Charlie.

Bobbye Bailey, MSW, LSW

Bobbye is a licensed social worker and has been employed at Recovery Resources for seven years where she does individual behavioral health counseling and facilitates a Dialectical Behavior Therapy (DBT) group. She received her undergraduate degree in Criminal Justice with a minor in Psychology from Baldwin Wallace College and received her Master’s degree in Social Work from Cleveland State University. She is passionate about helping others reach their goals and recognize their abilities. In her free time, she loves reading,shopping and spending time with her family.

Holland Neifer, LPCC

Holland is an EAP Counselor for Assist NOW. She loves working as an advocate for wellness for the employees, families, and employers who utilize our services.  In addition to providing short-term EAP counseling, Holland operates our 24/7 Assist NOW crisis phone for critical incidents that employees may experience and complete diagnostic assessments for Recovery Resources.  During her free time, she enjoys watching live performances and being in nature.  She used to sing in an a cappella group at school and would love to pursue that again in the future.

Megan Culp, LPCC

Megan is our newest Assist NOW Counselor; however she is not new to the field, as she has been providing individual and group therapy to adolescents and adults for over five years. Megan obtained her BA in Psychology from Ohio University and her M. Ed in Clinical Mental Health Counseling from Kent State University.  Megan receives the most fulfillment when she assists clients with achieving their goals. In her spare time she enjoys the outdoors; as well as, spending time with her family and her dog.

Zachary Pichler, M.Ed., LPC

Zachary is an EAP counselor for Assist NOW; he brings an eclectic work experience and has worked in multiple roles throughout his career. He earned his B.A. in Psychology at Cleveland State University and earned his master’s degree in Clinical Mental Health Counseling at CSU in 2018.  He is an avid advocate for the LGBTQIA+ community and continues to advocate within the mental health field. As a native Clevelander, he loves to explore the city. In his free time, you may find him playing video games or researching new topics of interest.

Karen Hutchings, LPCC-S

Karen, by day, is the Access to Care Manager for Recovery Resources and she supervises the Assist NOW EAP counselors. She also enjoys facilitating trainings for EAP companies and for professionals in need of continuing education credits. In her home life, she enjoys listening to vinyl records while embroidering names and birthdates on baby blankets, or mending grandchildren’s clothes. What she really enjoys is fashion designing and making clothes. When Karen received her associate degree in Fashion Design, she returned home only to find she could not legally use her name in her clothing. Someone else named Karen Scott had her clothing in all of the retail department stores. No worries, Karen continues to sew for family and friends who know she’s the original Karen Scott.

Ayme McCain, LSW, MSSA

Ayme is the Associate Director of Prevention Services for Recovery Resources and has more than 20 years of experience working in the social services field focusing on behavioral health treatment and wellness. Ayme serves as a therapist for Assist NOW and has a passion for helping others realize a better quality of life. She received her undergraduate degree in Psychology from John Carroll University and her Masters of Social Service Administration from Case Western Reserve University’s Mandel School of Applied Social Science. Ayme brings a wealth of knowledge to her role with Assist NOW and is a certified Mental Health First Aid and QPR Suicide Prevention instructor.


Brayden is an agency clinician at Recovery Resources and joined the Assist NOW team in 2020.