Prevention Programs and Workplace Violence Training

One of the most critical components of any employer's prevention program is training. By participating in training sessions conducted by AssistNOW, organizations will be provided with the necessary knowledge and skills to address situations and have access to professionals to seek advice and assistance.

Supervisor Training
Special attention should be paid to general supervisory training. The same approaches that create a healthy, productive workplace can also help prevent potentially violent situations. Through AssistNOW's training, supervisors will learn to:

• Be aware of the ways we communicate and do so more consciously
• De-escalate a volatile situation and recognize when one should NOT engage
• Identify the physiological symptoms of biological stress responses
• Recognize circumstances and situations that may lead to potential verbal and physical abuse by a visitor toward staff
• Understand what can cause a
  non-violent person to act
  violently

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